Job Description
Immediate Opportunities! Join our dynamic team at ClientFirst Solutions as a Customer Service Representative. We're hosting an exclusive hiring event for passionate professionals ready to deliver exceptional service. This urgent opening offers competitive pay, comprehensive benefits, and career growth potential. Perfect for individuals with strong communication skills and a dedication to customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing product training sessions
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Flexibility for evening/weekend shifts