Job Description
Join our award-winning team at Premier Client Solutions – a leader in customer experience innovation! We're urgently hiring passionate Customer Service Representatives for our Philadelphia hub. This is your opportunity to launch a rewarding career with competitive benefits, growth opportunities, and a supportive work environment. Our hiring event offers same-day interviews and on-the-spot offers for qualified candidates. Don't miss this chance to make a real impact!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve customer inquiries and technical issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities through needs-based conversations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Philadelphia residency required (local candidates only)