Job Description
Join our award-winning customer service team in Denver! We're urgently hiring talented Customer Service Representatives for immediate start positions. Be part of a dynamic environment where your skills make a real impact.
Peak Solutions Inc offers competitive compensation, comprehensive benefits, and a supportive culture focused on growth. As a key member of our customer experience team, you'll handle inquiries, resolve issues, and ensure exceptional service delivery. We provide paid training and flexible scheduling options.
Why Apply?
• Competitive hourly pay + performance bonuses
• Comprehensive health/dental/vision benefits
• Paid training and career advancement opportunities
• Modern downtown Denver location with easy transit access
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and problem-solving frameworks
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives through feedback and suggestions
- Maintain thorough knowledge of company products/services and policies
Qualifications
- Minimum 1 year customer service experience in a B2C environment
- Exceptional verbal/written communication skills with strong active listening
- Proficiency in CRM software (Salesforce experience preferred)
- Ability to multitask in fast-paced digital communication channels
- Strong problem-solving abilities with conflict resolution aptitude
- High school diploma or equivalent; college degree preferred
- Flexibility to work weekends/holidays as needed
- Authorized to work in the United States