Job Description
Join our award-winning team as a Customer Service Representative in Colorado Springs! We're urgently hiring for immediate-start positions in our vibrant downtown office. As a key member of our support squad, you'll resolve complex customer inquiries with empathy and efficiency while enjoying industry-leading training, competitive benefits, and career growth opportunities. Perfect for motivated individuals seeking to make a real impact in a collaborative environment.
Responsibilities
- Handle high-volume customer interactions via phone, email, and live chat
- Resolve billing, technical, and account-related issues with first-contact resolution
- Document cases in CRM systems with 100% accuracy
- Collaborate with specialists for complex escalations
- Meet/exceed KPIs for satisfaction (CSAT) and resolution time
- Proactively identify process improvement opportunities
- Maintain deep product knowledge through continuous training
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to remain calm under pressure during peak hours
- High school diploma; college degree preferred
- Flexible availability including nights/weekends
- Type 40+ WPM with strong attention to detail
- Background check and drug screen required