Job Description
Join our award-winning customer service team at Nexus Solutions Group! We're urgently hiring talented individuals for our Philadelphia headquarters. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. On-site hiring event scheduled for October 15-17, 2023. Bring your resume and meet our hiring managers face-to-face. We offer paid training, flexible schedules, and a dynamic team environment. Don't miss this chance to start your career in customer service with a company that values your growth!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex customer issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and resilience under pressure
- Availability for flexible shifts including evenings/weekends
- Must pass background check and drug screen