Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our growing team in Detroit, MI. This is a fantastic opportunity for individuals looking to start a career in customer support with a company that invests in its people.
Why Join Us?
- Paid Training: No prior experience required. We provide comprehensive training to ensure your success.
- Flexible Schedule: Enjoy a part-time schedule that works with your lifestyle.
- Growth Potential: Open paths for career advancement within the company.
If you have a friendly demeanor and a passion for helping others, we want to hear from you. Apply today and take the first step towards a rewarding career!
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency to ensure high satisfaction.
- Provide accurate product information and explain features and benefits to potential buyers.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and transactions in our internal database.
- Collaborate with the sales and support teams to improve service delivery.
- Identify opportunities to upsell products and services to existing customers.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently and manage time effectively in a remote or office setting.
- Must be available to work flexible hours, including evenings and weekends.
- Reliable internet connection if working remotely.