Job Description
Join our award-winning team immediately! ConnectCare Solutions is urgently hiring passionate Customer Service Representatives for fully remote positions serving Boston and New York clients. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real difference in your community.
We provide paid training, career advancement opportunities, and a supportive virtual environment. No prior experience required – we're looking for dedicated individuals with strong communication skills and a commitment to excellence.
Responsibilities
- Handle inbound/outbound calls for healthcare and retail clients with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer proficiency
- Reliable high-speed internet and quiet home office setup
- Flexibility to work evenings/weekends as needed
- Must be authorized to work in the US