Job Description
Immediate opening for Customer Service Representatives in San Jose, CA! Join our award-winning team and deliver exceptional service to local clients. This urgent hiring opportunity offers competitive pay, comprehensive benefits, and career growth potential.
Why join us?
- Sign-on bonus of $1,000
- Health/dental/vision insurance
- Tuition reimbursement program
- Flexible remote/hybrid options
Perfect for motivated professionals seeking a fast-paced environment with immediate start. Apply now to secure your spot!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Process orders and maintain accurate customer records
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, resolution rates)
- Update CRM systems and document all interactions
- Participate in ongoing product training sessions
Qualifications
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible shifts (evenings/weekends)
- Spanish bilingual proficiency required
- High school diploma or equivalent
- Pass background check and drug screening
- Valid CA driver's license (if field visits needed)