Job Description
Immediate Start! Join our award-winning customer service team in Tampa, FL! We're urgently seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our Tampa Bay clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No nights/weekends! Apply today and start your career with us.
Responsibilities
- Handle inbound/outbound calls for Tampa-based clients with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Maintain detailed records in CRM systems for Tampa market accounts
- Collaborate with Tampa-based support teams to resolve complex issues
- Meet/exceed quality and productivity metrics for Tampa region
- Contribute to continuous improvement of customer processes
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (Tampa market a plus)
- Excellent verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to work in our Tampa office (no remote)
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our downtown Tampa location