Job Description
Join Louisville Connect Solutions and transform your career with our urgent hiring initiative for remote Customer Service Representatives! We're seeking passionate professionals to deliver exceptional client experiences from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients across retail, healthcare, and tech sectors. No commute required – just your dedication to excellence and a quiet workspace. Apply today and become part of Kentucky's fastest-growing virtual team!
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and efficiency
- Resolve billing inquiries, technical issues, and service complaints
- Maintain detailed case documentation in CRM systems
- Meet/exceed KPIs including CSAT scores and first-call resolution
- Collaborate with cross-functional teams for complex escalations
- Participate in ongoing product training and process improvements
- Uphold PCI compliance standards for payment processing
Qualifications
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient with CRM software and Microsoft Office Suite
- High-speed internet connection (minimum 25 Mbps)
- Dedicated home office space with noise control
- Ability to work evening/weekend shifts as needed
- Pass background check and drug screening
- Must reside in Kentucky or Ohio per state regulations