Job Description
Join our award-winning team as a Local Customer Service Representative in Sacramento and enjoy the flexibility of daily pay! At Apex Solutions Group, we empower our employees with competitive wages, comprehensive benefits, and a supportive remote culture. As a key member of our customer experience team, you'll resolve inquiries with empathy and efficiency while building lasting client relationships. We also offer remote opportunities for New York-based professionals seeking work-from-home careers. Apply today and transform your career with us!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and speed
- Resolve billing, product, and technical issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR) while maintaining quality
- Contribute to process improvements through feedback and innovation
Qualifications
- 1+ years of customer service experience in call center or retail environments
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving skills and attention to detail
- Must pass background check and drug screening