Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're urgently hiring remote Customer Service Representatives in Denver, CO to deliver exceptional support for our Fortune 500 clients. Enjoy a flexible home office setup with full benefits, career growth opportunities, and a collaborative virtual culture. If you're passionate about problem-solving and thrive in dynamic environments, apply today to start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify upsell opportunities to enhance customer relationships
- Participate in ongoing training to master product knowledge
Qualifications
- 1+ years customer service experience in remote or hybrid settings
- Exceptional communication skills with strong typing (40+ WPM)
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office space
- Valid work authorization in the United States