Job Description
Join our award-winning team as a Customer Service Representative! We're urgently hiring remote professionals in Denver to deliver exceptional support experiences. Enjoy the flexibility of working from home while making a real impact. Our comprehensive training and growth opportunities make this the perfect role for career-minded individuals.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders, returns, and account modifications efficiently
- Document interactions using Salesforce CRM system
- Collaborate with technical teams for complex issue resolution
- Meet/exceed performance metrics for CSAT and resolution rates
- Identify upsell opportunities to enhance customer experience
Qualifications
- Minimum 1 year customer service experience
- Proficient in Windows OS and web applications
- Exceptional verbal/written communication skills
- High-speed home internet and quiet workspace required
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with strong attention to detail