Job Description
Join ConnectSphere Solutions and become the voice of excellence for our valued customers! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support from the comfort of your home office. As a key member of our remote team, you'll resolve inquiries with empathy and efficiency while enjoying a flexible work environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions using CRM tools
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex issue escalation
- Identify upsell opportunities and cross-sell solutions
Qualifications
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- High-speed internet and quiet home office setup
- Type 40+ WPM with strong attention to detail
- Available to work flexible shifts including weekends
- Experience with Zendesk or similar ticketing systems