Job Description
Join our dynamic team as a Customer Service Representative in Memphis, TN! We're urgently hiring motivated professionals to provide exceptional customer support and resolve inquiries efficiently. This immediate-start opportunity offers competitive compensation, comprehensive training, and a supportive team environment. If you're passionate about customer satisfaction and ready to hit the ground running, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using knowledge base and escalation protocols
- Document all interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet performance metrics including response time and satisfaction scores
- Proactively identify process improvements to enhance customer experience
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced, high-pressure situations
- Strong problem-solving aptitude and conflict resolution abilities
- Flexibility to work evenings/weekends as required
- Authorized to work in the United States