Job Description
Join our award-winning team as a Customer Service Representative in Cleveland! We're urgently hiring compassionate individuals with no prior experience – comprehensive paid training provided. Enjoy competitive benefits, career growth opportunities, and a supportive work environment. Help local residents resolve inquiries while building a stable career in Ohio's thriving service sector.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, account issues, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Willingness to work flexible shifts including evenings/weekends