Job Description
Join our dynamic team at Coastal Connect Solutions as a Local Customer Service Representative in Long Beach, CA! We're urgently hiring motivated individuals to deliver exceptional customer experiences for our growing client base. This full-time role offers competitive pay, comprehensive benefits, and immediate start for qualified candidates. If you're passionate about helping others and thrive in a fast-paced environment, we want to meet you!
Why Join Us?
• Competitive hourly rate ($20-$28) + performance bonuses
• Full benefits package (medical, dental, vision)
• Paid training and career advancement opportunities
• Modern, supportive work environment in downtown Long Beach
• Immediate start for the right candidate
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to escalate complex issues and improve processes
- Document all interactions accurately in customer databases
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year of customer service experience (call center preferred)
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including weekends if needed
- Must pass background check and drug screening