Job Description
Join our dynamic team at Global Solutions Group as a Customer Service Representative in Washington DC! We're urgently seeking passionate individuals to deliver exceptional customer experiences. This full-time position offers immediate start and competitive compensation. As a key member of our support team, you'll resolve inquiries, build relationships, and contribute to our industry-leading service standards. If you thrive in fast-paced environments and excel at problem-solving, apply now to join our award-winning team!
Responsibilities
- Handle high-volume inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product inquiries, billing issues, and service disruptions efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues for resolution
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Exceptional communication skills and active listening abilities
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving skills with attention to detail
- Available for flexible shifts including evenings/weekends