Job Description
Are you ready to launch your career in a dynamic, high-growth environment? Apex Contact Solutions is hosting an Urgent Hiring Event and is looking for motivated individuals to join our growing team. We are actively recruiting talent in Oklahoma City, OK and expanding our operations in Florida. Whether you are an experienced professional or looking for your first role, we offer competitive pay, comprehensive benefits, and a supportive culture.
Join us and become part of a team that values excellence and customer satisfaction. This is your opportunity to work with industry-leading clients and enjoy a stable career path.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with a professional and empathetic demeanor.
- Resolve complex customer issues and complaints efficiently to ensure high satisfaction scores.
- Document all interactions accurately and completely in our state-of-the-art CRM system.
- Identify and capitalize on upsell and cross-sell opportunities to drive revenue growth.
- Collaborate with team leads to improve service protocols and training materials.
- Adhere to all call scripts and quality assurance guidelines to maintain brand standards.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Proven experience in customer service or call center operations is a plus but not required for entry-level.
- Strong verbal communication and active listening skills.
- Proficiency with computer systems, Microsoft Office, and CRM software (training provided).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must be available to attend the upcoming Hiring Event in Oklahoma City.