Job Description
We are urgently hiring motivated individuals to join our growing team as Call Center Representatives in Houston, TX. If you are looking for an immediate start and a rewarding career in customer service, we want to hear from you!
As a vital link between our company and our valued customers, you will handle inbound and outbound communications with professionalism and empathy. We offer a dynamic work environment, competitive pay, and opportunities for career advancement.
Responsibilities
- Handle a high volume of inbound and outbound customer calls regarding products and services.
- Resolve customer inquiries and complaints efficiently while maintaining a positive attitude.
- Process orders, returns, and account information accurately.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team leads to meet daily performance and quality metrics.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service environment is a plus but not required.
- Strong verbal communication and active listening skills.
- Ability to type at least 35 WPM.
- Proficiency with computer applications and CRM software.
- Ability to work flexible shifts, including evenings and weekends.