Job Description
Are you looking for immediate employment in Sacramento?
We are hosting a Hiring Event for dynamic individuals to join our team as Call Center Representatives. This is a high-impact role where you will be the voice of our brand, helping clients resolve issues and achieve their goals.
We offer a competitive pay structure, comprehensive benefits, and a clear path for career advancement. If you have a passion for helping others and a professional demeanor, apply today.
Responsibilities
- Manage a high volume of inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve complex customer inquiries regarding billing, technical support, and account management.
- Document all interactions accurately and efficiently within our CRM software.
- Identify upsell and cross-sell opportunities while adhering to sales scripts.
- Maintain a high level of product knowledge to provide accurate information.
- Meet and exceed daily, weekly, and monthly performance KPIs.
Qualifications
- High School Diploma or GED required.
- Minimum of 1 year of experience in customer service or call center environments preferred.
- Excellent verbal communication and active listening skills.
- Proficient in Microsoft Office Suite and computer navigation.
- Ability to type 35+ WPM.
- Must be available to work flexible shifts, including evenings and weekends.