Job Description
Are you seeking a stable, rewarding career with a top-tier organization? Apex Support Solutions NY is currently expanding our team in Kansas City, Missouri. We are conducting urgent hiring for passionate individuals to join our high-performance call center.
As a rapidly growing New York-based company, we are committed to providing exceptional service to our clients. We are looking for enthusiastic team members who want to grow with us. We offer comprehensive Paid Training to ensure your success from day one.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Full benefits package (Medical, Dental, Vision) after 90 days.
- Structured career progression and advancement opportunities.
- Modern, state-of-the-art office environment.
Responsibilities
- Handle high-volume inbound and outbound calls with a professional and empathetic tone.
- Resolve customer inquiries efficiently and accurately regarding products, services, and billing.
- Assist customers with account setup, troubleshooting, and product information.
- Document all interactions accurately in our CRM system.
- Identify upsell and cross-sell opportunities to meet sales targets.
- Maintain a high level of product knowledge through continuous training.
- Collaborate with team leads to improve service metrics and customer satisfaction scores.
Qualifications
- High School Diploma or GED required.
- Previous experience in a Call Center or Customer Service role is preferred but not required for entry-level candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment and meet performance KPIs.
- Must be eligible to work in the United States.