Job Description
Are you a natural communicator looking for an immediate start? We are looking for a skilled Chat Support Representative to join our growing team in Los Angeles, CA.
Apex Support Solutions is currently recruiting for a high-volume chat support role. In this position, you will be the first point of contact for our valued customers, handling inquiries with empathy, speed, and accuracy. If you have a passion for problem-solving and want to advance your career in customer service, apply today.
Responsibilities
- Manage Inquiries: Respond to customer questions and issues via live chat with a focus on speed and accuracy.
- Resolve Problems: Troubleshoot technical and product-related issues to ensure customer satisfaction.
- Product Expert: Maintain up-to-date knowledge of company products and policies to provide accurate advice.
- Record Keeping: Log all interactions and resolutions in the CRM database efficiently.
- Escalation: Identify complex issues and escalate them to the senior support team appropriately.
- Feedback: Participate in daily briefings to improve support processes.
Qualifications
- High School Diploma: or equivalent (GED) required.
- Typing Skills: Minimum 40 WPM with high accuracy and excellent grammar.
- Experience: Previous customer service or chat support experience is preferred but not required.
- Computer Skills: Proficient in using computers, browsers, and Microsoft Office.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Communication: Strong written communication skills and a professional demeanor.