Job Description
Are you an excellent communicator looking for a rewarding career in Jacksonville, Florida? Apex Customer Experience Group is hosting an Urgent Hiring Event and we need talented Chat Support Specialists immediately to join our growing team.
We are looking for individuals who are passionate about helping others, have a knack for problem-solving, and thrive in a fast-paced digital environment. Whether you are an experienced professional or looking to start your journey in tech support, this is the perfect opportunity to advance your career with competitive pay and excellent benefits.
Responsibilities
- Respond to customer inquiries via live chat in a timely, professional, and empathetic manner.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Accurately document customer interactions and feedback within the CRM system.
- Collaborate with internal teams to escalate complex issues and ensure comprehensive solutions.
- Stay updated on product knowledge and company policies to provide accurate assistance.
- Maintain a positive and professional tone during all digital interactions.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Proven experience in customer service or chat support is a plus.
- Excellent typing speed (minimum 35-40 WPM) and accuracy.
- Strong computer literacy and familiarity with online chat tools.
- Ability to multitask and prioritize tasks in a busy support environment.
- Reliable internet connection and a quiet workspace (if remote).