Job Description
Immediate openings for Customer Service Representatives at our Atlanta hiring event! Join GlobalConnect Solutions and become the voice of our brand. We're seeking passionate individuals to deliver exceptional customer experiences while advancing their careers in a dynamic environment.
Why join us? • Comprehensive paid training • Competitive benefits package • Career advancement opportunities • Modern downtown Atlanta workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams on complex cases
- Identify process improvement opportunities
- Maintain up-to-date product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (fresh grads welcome)
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to thrive in fast-paced environments
- Strong typing skills (40+ WPM)
- Flexible availability including evenings/weekends