Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland, OH! We're urgently hiring passionate individuals to deliver exceptional support to our community. No experience required—comprehensive paid training included. Enjoy competitive pay, career advancement opportunities, and a supportive work environment. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues efficiently using CRM systems
- Document interactions accurately in our proprietary software
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and empathy for diverse customers
- Reliable transportation to Cleveland, OH office