Job Description
Join our award-winning customer experience team in Denver! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. This is an immediate-start opportunity with competitive compensation and career growth potential. Work in a modern, collaborative environment where your contributions directly impact customer satisfaction and business success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and first-call resolution rates
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- 1+ years of customer service experience in high-volume contact center environments
- Proficient with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with active listening abilities
- Strong problem-solving aptitude with calm demeanor under pressure
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent; college degree preferred