Job Description
Join our dynamic team at Premier Connect Solutions! We're hosting an exclusive hiring event for motivated Customer Service Representatives in Fort Worth, TX. This is your opportunity to launch a rewarding career with industry-leading benefits, competitive pay, and growth opportunities. Immediate openings available! Apply today to secure your spot at our on-site interview event.
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems while meeting SLAs
- Collaborate with support teams to resolve complex issues
- Proactively upsell products based on customer needs
- Maintain 95%+ customer satisfaction score
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude with customer-first mindset