Job Description
Join our award-winning team as a Customer Service Representative in Jacksonville, FL! We're urgently hiring compassionate professionals for paid training programs. No prior experience required – we provide comprehensive training to launch your career in customer excellence. Enjoy competitive pay, full benefits package, and growth opportunities in a supportive environment. Apply today and start making a difference!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with team members to resolve complex customer issues
- Process orders, returns, and service requests efficiently
- Identify upsell opportunities to enhance customer experience
- Adhere to company policies and regulatory requirements
- Participate in continuous training and improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency with typing accuracy
- Ability to work flexible shifts including weekends
- Customer service or call center experience a plus
- Problem-solving mindset with attention to detail
- Positive attitude and resilience in fast-paced environments
- Must pass background check and drug screening