Job Description
Join our dynamic team at ClientFirst Solutions during our exclusive Louisville hiring event! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for our local Kentucky clients. This is your chance to launch a rewarding career with industry-leading training, competitive compensation, and growth opportunities in a supportive environment. Immediate openings available – apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in compliance with company policies
- Meet/exceed monthly KPIs for response time and resolution efficiency
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Valid driver's license for occasional field visits
- Must pass background check and drug screening