Job Description
Join our award-winning team as a Remote Customer Service Representative! We're urgently hiring passionate professionals to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible schedules while supporting industry-leading clients. This is your chance to grow your career with a company that values your talent.
What We Offer: Health insurance, 401(k) matching, paid time off, and ongoing training. Work anywhere in Ohio while collaborating with a supportive team. Apply today and start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Escalate complex issues to senior specialists with clear summaries
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
- Maintain deep product knowledge across service offerings
- Collaborate with cross-functional teams for seamless resolution
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Excellent verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- High-speed internet and dedicated home office setup
- Flexibility to work evenings/weekends as needed
- Ohio residency required
- Background check and drug screen clearance