Job Description
Join Nexus Solutions Group's exclusive hiring event for dynamic Customer Service Representatives! We're urgently seeking passionate professionals to deliver exceptional client experiences in our Fort Worth headquarters. This is your opportunity to launch a rewarding career with industry-leading benefits and growth opportunities. On-the-spot interviews available! Apply now to secure your spot at our hiring event.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and process orders using CRM systems (Salesforce experience preferred)
- Collaborate with cross-functional teams to escalate complex cases and drive solutions
- Document interactions accurately in our customer database for quality assurance
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak seasons