Job Description
Join our dynamic team as an Immediate Start Customer Service Representative in Albuquerque, NM! We're urgently hiring motivated professionals to deliver exceptional customer experiences in a fast-paced environment. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities. If you're a problem-solver with a passion for helping others, apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems and maintain detailed records
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and conflict-resolution skills
- Ability to work flexible shifts including weekends
- Proficiency with CRM software and MS Office
- Bilingual (English/Spanish) highly desirable
- U.S. work authorization and clean background check