Job Description
Join our dynamic team at Customer Solutions Inc. as a Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional support to our clients in Indianapolis. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced environment. Perfect for detail-oriented professionals with a passion for helping others. Apply now and be part of our hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Strong communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a high-volume environment
- Patience and empathy when handling escalated situations
- Availability to work flexible shifts including weekends