Job Description
Are you a problem-solver with a passion for helping others? We are currently looking for a dedicated Customer Service Representative to join our expanding team in Jacksonville, FL. This is an urgent hiring opportunity for motivated individuals ready to start immediately.
In this role, you will serve as the primary point of contact for our clients, ensuring their inquiries are handled with the highest level of professionalism and efficiency. Whether resolving technical issues or processing requests, your voice will be the bridge between our company and our valued customers.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour depending on experience.
- Flexible Schedule: Options for full-time or part-time roles.
- Remote & On-site Options: Work from the comfort of your home or in our Jacksonville office.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints, issues, and questions with patience and empathy.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the internal team to identify trends and improve service delivery.
- Maintain accurate and up-to-date customer records in the database.
- Provide product and service information to customers to ensure satisfaction.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service or a related field is required.
- Excellent verbal and written communication skills.
- Strong computer proficiency, including Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Must be reliable and available during peak business hours.