Job Description
Are you a people person with a knack for problem-solving? Apex Customer Solutions is hosting an Urgent Hiring Event and is looking for talented Chat Support Representatives to join our growing team in Denver, CO. We offer competitive pay, flexible schedules, and a supportive environment.
In this role, you will be the first point of contact for our clients via live chat, providing exceptional service and technical support. If you are ready to accelerate your career in a fast-paced environment, apply today!
In this role, you will be the first point of contact for our clients via live chat, providing exceptional service and technical support. If you are ready to accelerate your career in a fast-paced environment, apply today!
Responsibilities
- Respond to customer inquiries via live chat in a timely and professional manner.
- Resolve technical issues and troubleshoot product/service problems efficiently.
- Maintain accurate records of customer interactions and solutions in the CRM system.
- Collaborate with the technical team to escalate complex issues.
- Adhere to company guidelines and quality assurance standards.
- Provide product recommendations and upsell services when appropriate.
- Build rapport with customers to ensure high satisfaction scores.
Qualifications
- High school diploma or GED equivalent.
- Proven experience in customer service or technical support (preferred).
- Excellent written communication skills with a focus on grammar and tone.
- Typing speed of 40+ WPM.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to multitask and manage multiple chat windows simultaneously.
- Must be available to work flexible shifts including evenings and weekends.