Job Description
Are you looking for a stable career in customer service? Apex Support Solutions is hosting an Urgent Hiring Event in Orlando, FL, and we are looking for passionate individuals to join our growing team. We offer immediate start dates, comprehensive training, and a supportive work environment.
Why Join Us?
- Competitive pay: $18.00 - $22.00/hr
- Full-time opportunities with benefits
- On-site training and career growth paths
- Modern call center facility in downtown Orlando
We are currently filling multiple positions for our local client base. If you have excellent communication skills and a desire to help others, apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with professionalism.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Accurately document customer interactions and transaction details in our CRM system.
- Provide product information and guide customers through troubleshooting steps.
- Collaborate with team leads to meet daily and weekly performance targets.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- High School Diploma or GED equivalent required.
- Previous call center or customer service experience is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work flexible shifts, including evenings and weekends.
- Must be authorized to work in the United States.