Job Description
Join our award-winning Cleveland team as a Local Customer Service Representative! We're urgently hiring dedicated professionals to deliver exceptional support to our Ohio-based clients. No experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, flexible scheduling, and career advancement opportunities within our rapidly growing organization.
As the first point of contact for our valued customers, you'll resolve inquiries with empathy and efficiency while representing our commitment to excellence. Our modern downtown Cleveland office offers a collaborative environment with state-of-the-art technology and supportive management.
Responsibilities
- Handle inbound/outbound calls and digital communications from Cleveland area customers
- Resolve billing, product, and service inquiries with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance metrics for call volume, quality, and customer satisfaction
- Participate in continuous improvement initiatives for service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear, professional phone presence
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown Cleveland office
- Must pass background check and pre-employment assessment
- Flexible availability including evening/weekend shifts (as needed)