Job Description
Join our dynamic team as a Local Customer Service Representative in Cleveland, OH! We're urgently hiring motivated individuals with excellent communication skills to deliver exceptional customer experiences. Enjoy paid training, competitive benefits, and career growth opportunities in a supportive environment. Perfect for those seeking stability and impact in Ohio's thriving service sector.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account updates using CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain detailed records of customer interactions in Salesforce
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and team-oriented mindset