Job Description
Join ConnectHub Solutions' urgent hiring event for Local Customer Service Representatives in Houston! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve customer experiences
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing product and service training
- Support community outreach initiatives during local events
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or call center environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced settings
- Bilingual (English/Spanish) certification a plus
- Reliable transportation for on-site shifts
- Positive attitude and commitment to community values