Job Description
Join our award-winning customer service team in Cleveland! We're urgently hiring motivated individuals for entry-level Customer Service Representative roles with comprehensive paid training. No experience necessary – we provide everything you need to succeed in this rewarding career path. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Ohio's thriving business hub.
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution times
- Contribute to continuous improvement of service processes
- Represent Cleveland Connect Solutions with brand integrity
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and problem-solving mindset
- Reliability and punctuality
- Willingness to complete paid training program
- Customer service experience preferred but not required