Job Description
Join our dynamic support team in Los Angeles and become the voice of our customers! We're urgently seeking passionate Chat Support Agents to deliver exceptional service through real-time digital channels. This immediate-start opportunity offers competitive pay, comprehensive training, and a collaborative work environment in the heart of LA's tech hub. Help us resolve inquiries, troubleshoot issues, and create memorable experiences that drive customer loyalty.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Proactively identify opportunities to improve customer experience workflows
- Adhere to SLA targets and quality assurance metrics
- Stay updated on product knowledge and support protocols
- Assist in training new support agents as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience via digital channels
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (Zendesk, Salesforce, etc.)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environments
- US work authorization and local residency required
- Flexible availability including evenings/weekends