Job Description
Join our elite support team as a Local Chat Support Agent in Los Angeles! We're urgently hiring tech-savvy communicators to deliver premium customer experiences through real-time chat platforms. This immediate-start opportunity offers competitive pay, flexible scheduling, and career growth in a dynamic environment.
As the first digital touchpoint for our clients, you'll resolve inquiries, troubleshoot technical issues, and build lasting customer relationships. No nights or weekends required—enjoy a structured schedule with full benefits including health insurance, paid training, and performance bonuses.
Perfect for LA locals seeking stable employment with modern remote options. Apply today and start your career in customer excellence!
Responsibilities
- Deliver real-time chat support for software, e-commerce, and SaaS clients
- Resolve technical issues using diagnostic tools and knowledge bases
- Maintain 95% customer satisfaction with personalized solutions
- Document interactions and update CRM systems with accurate details
- Collaborate with Tier 2 teams for complex escalations
- Participate in weekly training on new products and protocols
- Meet KPIs for response time (under 45 seconds) and resolution rate
Qualifications
- Minimum 2 years experience in live chat or email support
- Proven typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- Associate's degree in IT, Communications, or related field
- Exceptional written communication in English and Spanish
- Ability to multitask 3-4 chat conversations simultaneously
- Resident of Los Angeles County with reliable internet
- Available for immediate start (within 48 hours of hire)