Job Description
Join our award-winning support team in Los Angeles! We're urgently hiring passionate Chat Support Specialists to deliver exceptional customer experiences through real-time digital channels. This full-time role offers immediate start for qualified candidates who thrive in fast-paced, tech-driven environments. Enjoy competitive pay, comprehensive training, and career growth opportunities in a dynamic workplace. If you're a local resident with exceptional communication skills and a knack for problem-solving, apply today!
Responsibilities
- Deliver instant, professional support to customers via live chat platform
- Resolve technical inquiries, billing issues, and product troubleshooting
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Adhere to service level agreements (SLAs) for response/resolution times
- Proactively identify process improvements for efficiency
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (chat support a plus)
- Exceptional written communication with 60+ WPM typing speed
- Proficiency in Zendesk, Intercom, or similar chat software
- Strong problem-solving and multitasking abilities
- Must reside in Los Angeles metropolitan area
- Flexible availability including evenings/weekends
- Spanish bilingualism highly desirable