Job Description
Join our dynamic team as an Urgent Hire Local Chat Support Specialist in San Antonio! We're seeking tech-savvy communicators to deliver exceptional real-time customer support via chat platforms. This immediate-start opportunity offers competitive pay, flexible scheduling, and growth potential within our rapidly expanding tech support division. Help us redefine customer experiences while building your career in one of Texas's most vibrant cities!
Responsibilities
- Provide instant, accurate solutions to customer inquiries via live chat
- Resolve technical issues, billing questions, and product usage concerns
- Maintain detailed case notes in CRM systems for seamless handoffs
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed quality metrics (response time, CSAT, resolution rate)
- Contribute to knowledge base improvements and training materials
- Participate in weekly performance reviews and skill-building sessions
Qualifications
- 1+ years customer support experience (chat/phone preferred)
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Excellent written communication with strong grammar skills
- Ability to multitask in fast-paced digital environments
- High-speed home internet required (equipment provided)
- Flexible availability including evenings/weekends
- Tech troubleshooting aptitude for software/hardware issues
- U.S. citizenship or legal residency required