Job Description
Join TechSolutions Pro as a Local Chat Support Specialist in Los Angeles, CA! We're urgently hiring for multiple positions with immediate start dates. If you're a customer-focused communicator ready to make an impact, apply now!
About the Role:
As an in-person Chat Support Specialist, you'll be the frontline digital ambassador for our clients. This hybrid role combines remote chat support with occasional on-site collaboration in our vibrant LA office. Perfect for tech-savvy individuals who thrive in fast-paced environments.
What We Offer:
- Competitive hourly pay ($18-$25) plus performance bonuses
- Immediate start - no waiting period!
- Comprehensive benefits package (health, dental, vision)
- Career advancement opportunities in growing tech company
- Modern downtown LA workspace with flexible scheduling
Responsibilities
- Deliver exceptional customer support via live chat within 30-second response time SLA
- Resolve technical inquiries for software, hardware, and platform issues
- Maintain detailed case notes in CRM system with 100% accuracy
- Collaborate with Tier 2 support for complex troubleshooting escalations
- Contribute to knowledge base documentation and process improvements
- Monitor multiple chat channels simultaneously while maintaining quality
- Participate in weekly training sessions on new products and protocols
Qualifications
- Minimum 1 year customer support experience (chat/email focus)
- Proven ability to type 60+ WPM with 95% accuracy
- Proficient in CRM tools (Zendesk, Salesforce, or similar)
- Strong problem-solving skills with logical troubleshooting approach
- Excellent written communication with professional tone
- Ability to multitask across 3-4 concurrent chat sessions
- Must be authorized to work in the US and available for in-office shifts
- High school diploma or equivalent; technical certification preferred