Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We're urgently hiring motivated professionals for immediate full-time positions with comprehensive paid training. No experience required – we provide all the tools you need to succeed. Enjoy competitive pay, career advancement opportunities, and a supportive environment where your growth matters. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to optimize service delivery
- Meet/exceed performance metrics for quality and speed
- Participate in ongoing training and development programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work in fast-paced environment
- Basic computer proficiency (typing 35+ WPM)
- Problem-solving aptitude and attention to detail
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Cleveland office
- Flexible availability including evenings/weekends