Job Description
Join our award-winning customer service team in Long Beach and make an immediate impact! We're urgently hiring passionate representatives to deliver exceptional support to our local community. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a supportive environment. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain detailed knowledge of company products and services
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- 1+ years of customer service experience in local market
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree a plus)
- Spanish bilingualism strongly preferred
- Available for immediate start and flexible scheduling