Job Description
Join our dynamic team at Pacific Connect Solutions as a Local Customer Service Representative in Long Beach, CA! We're urgently seeking passionate individuals to deliver exceptional customer experiences for our thriving local clients. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth within a supportive environment.
Why Join Us?
• Competitive hourly wage with performance bonuses
• Full medical/dental/vision benefits
• Paid training and career advancement programs
• Vibrant downtown Long Beach location
• Immediate start – no waiting period!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries within SLA
- Process orders, returns, and service requests using CRM systems
- Maintain detailed customer records and documentation
- Collaborate with sales and support teams to resolve complex issues
- Proactively identify upsell opportunities for local services
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in weekly team training and feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local markets
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Bilingual (Spanish/English) certification required
- Valid CA driver's license (for local client visits)
- Pass background check and drug screening