Job Description
Join Sacramento's fastest-growing customer service team! We're urgently hiring passionate Local Customer Service Representatives to deliver exceptional support to California residents. Enjoy the flexibility of 100% remote work while making a real impact in your community. Our competitive package includes health benefits, paid training, and career advancement opportunities. Immediate start available for qualified candidates!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries for Sacramento-based clients
- Process orders, returns, and billing disputes with empathy and efficiency
- Document interactions in CRM systems while maintaining 95% accuracy
- Collaborate with local teams to address regional service needs
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- Strong verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts including weekends
- Valid California ID and proof of residency
- Typing speed: 40+ WPM with 95% accuracy